Effective Date: October 14, 2024
At Conkarda (“we,” “our,” “us”), we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, store, use, and share personal data when you use our website, conkarda.gr, and your rights in relation to your personal data.
1. Data Collection
We collect personal data to provide and improve our services. We may collect the following types of personal information from you:
- Contact Information: Name, email address, phone number, shipping address, and billing address.
- Order Information: Details about your purchases, payment method (we do not store credit card information), and order history.
- Website Usage Data: Information about how you interact with our website (e.g., IP address, browser type, pages visited, and time spent on the site).
- Communication Data: Any communication you send to us via email, forms, or other contact methods.
2. Purpose of Data Processing
We collect and process your personal data for the following reasons:
- To fulfill your orders and provide customer support.
- To send you order confirmations, shipping details, and updates.
- To personalize your experience on our website.
- To comply with legal obligations, such as tax and accounting requirements.
- To improve our products, services, and website through analytics and customer feedback.
- To communicate with you regarding promotions, new products, or services, provided you have consented to receive such communications.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity: To process your orders and deliver products or services.
- Legitimate interests: For improving our services, marketing purposes (with consent), and fraud prevention.
- Legal obligations: To comply with tax, accounting, and other regulatory requirements.
- Consent: For marketing communications where you have provided explicit consent.
4. Data Storage
Your personal data is stored securely in compliance with GDPR requirements. We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
- Order information: Retained for as long as required to fulfill your order and for tax/accounting purposes.
- Contact information for marketing: Retained until you unsubscribe or request deletion.
5. Data Sharing
We do not sell or rent your personal data to third parties. However, we may share your personal data with the following parties under specific circumstances:
- Service Providers: Third-party companies that help us operate our business, such as payment processors, shipping partners, and email service providers. These third parties are bound by data protection agreements.
- Legal Obligations: We may disclose your data to comply with legal obligations, such as responding to lawful requests from authorities.
6. Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access control, and secure data storage solutions.
7. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
- Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data, provided it is no longer necessary for the purposes it was collected.
- Right to Restrict Processing: You can ask us to restrict the processing of your personal data in certain situations.
- Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal data for direct marketing purposes.
- Right to Withdraw Consent: Where we process your personal data based on consent, you can withdraw your consent at any time.
To exercise any of these rights, please contact us at info@conkarda.gr. We will respond to your request within one month.
8. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
For more information about how we use cookies, please refer to our Cookie Policy.
9. Changes to this Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically. The “Effective Date” at the top of this page indicates when the policy was last updated.
10. Contact Information
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Conkarda
Eleutheriou Venizeou 142
Nea Smyrni 17122
Greece
Email: info@conkarda.gr